You may use different methods of payments to hire our Services. The payment methods we accept are indicated on our website and the payment page.
Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.
Payment is deducted from your bank account upon placing your order. You will not be deducted for an amount in excess of that which was approved upon completion of your purchase.
Customer satisfaction is one of the Company's priorities. Consequently, we offer our Customers the option to apply for a refund in the event that they are not satisfied with our Services.
If you wish to request a refund, you will need to contact our Customer Service Department either via the contact form or via email, help@usavisaglobal.com. You need to clearly state the reason for the refund.
The refund request will be evaluated within 24 hours since its receipt. Our Customer Service Department will review the reasons and the particular circumstances of your case to assess the approval or denial of the refund requested. In any case, the Customer will be informed of the outcome of his/her request.
The Customer must make the refund request within a maximum period of 120 days of receiving our email confirming successful payment for our Services. After this period of time, no refunds will be approved, except in particular cases, depending on the circumstances of the Customer.
Please note:
Customers whose Electronic Travel Document has not been submitted to the Government on the date of the refund request will be considered eligible for a full refund.
Customers whose Electronic Travel Document application has been approved by the Government will be considered eligible for a refund of our service fee only.
Customers whose Electronic Travel Document application has been denied by the Government are considered eligible for a full refund upon request and in accordance with the particular circumstances of his/her case.
If the Customer Service Department accepts a refund request:
The refund will be issued within 72 hours from the receipt of the request via the same payment method that the Customer has used to pay for our Services.
A confirmation email will be sent to the Customer as soon as the refund has been issued.
Depending on the Customer’s payment institute, the refunded amount can take up to ten (10) business days to be received.
If you need any further information about our Refund Policy, you can contact us at help@usavisaglobal.com or at +441485506871.