Effectiveness date: 24-09-2021
"usavisaglobal.com," is owned and run by Laviano Limited, a private Company with its registered office at 28 Oktovriou 4, Limassol, 4876, Cyprus and contact email: help@usavisaglobal.com. (herafter, "we," "the/our Company").
Our terms of service (described in more depth in the "About our Services" section) are established by these Terms and Conditions. Before finalizing the payment of our services, the User must accept them. The User's express and unambiguous declaration that he/she/they have read, comprehended, and accepted to be bound by these Terms and Conditions. The User (herafter referred to as "you," "your," or "the Customer") is given the status of Customer and is bound by these Terms and Conditions automatically upon payment confirmation.
The Company maintains the right to modify these Terms and Conditions at any time and without previous notification to the User and/or Customer in order to reflect new statutory and/or judicial requirements, business demands, or interests. As soon as the Terms and Conditions is modified on this website, the revised version of these Terms and Conditions becomes applicable.
The User and/or Customer should frequently check these Terms and Conditions at any time by visiting this website.
The language in which these Terms and Conditions are might be modified according to your preference on this website, but in the event of a conflict between the various translations, the English version will take precedence.
If you have any questions or concerns about these Terms and Conditions, you can get in touch with us by using the chat feature in our Customer Service Department, sending an email to help@usavisaglobal.com, or calling us at +441485506871.
Only adults who have the legal capacity to use this website may access it. As a result, if you are not of legal age as defined by the applicable laws and regulations of your nation, do not access or use this website. In this regard, the Company retains the right to deny Users who do not abide by this restriction access to this website, without prior warning.
In a situation where a part or a clause of these these Terms and Conditions is declared null and void by a judicial decision, the remaining part of these Terms and Conditions and/or clauses will remain valid.
usavisaglobal.com is owned by a private corporation that is not related to, enforced by, operated by, or owned by the Government.
We provide professional support services for getting various sorts of Electronic Travel Document for visitors who are foreign nationals, including but not limited to;
In order for foreign nationals to visit the country, we provide professional support services in filing Travel Authorization forms to the Government (hereafter, the "Services" or "Services"). Because the provided services are private, neither the Government nor any Government agency owns them nor operates them.
give the User/Customer relevant information about the Electronic Travel Document.
assist the User/Customer in filling out and submitting the application for an Electronic Travel Document. Please be aware that we have no reasonable influence over how quickly an application will be resolved because that decision rests solely with the Government of the destination country.
Remarks:
The Immigration Authorities of the destination country have the only authority to approve or reject an application for an Electronic Travel Document in line with their security and/or immigration rules and regulations.
Your Electronic Travel Document application form contains the information necessary to handle your Travel Health Certificate and/or Embassy registration. It is possible, however, that extra information and/or paperwork will be asked through email in order to correctly fulfil the formalities you have chosen.
We advise you to review the personal data and information contained in your Electronic Travel Document prior to entering the country. Immediately contact our Customer Service Department if you discover that you have made an error while filling out your application.
To acquire our Services:
In accordance with the applicable national laws and regulations of your country of birth and/or residence, you must be an adult with the capacity to enter into contracts.
You must certify that you are a parent or legal guardian if the Electronic Travel Document application is for a minor.
You must take the following actions in order to purchase our Services:
Step 1: Choose the services that you are interested in, submit accurate, full, and up-to-date personal information and data. This is crucial, as the Electronic Travel Document needs to correspond with the current information and circumstances.
Remarks:
Please be aware that, in order to acquire the Electronic Travel Document, you only need to supply the personal information that is strictly requested by the destination country's immigration authorities.
If you give us more information than is specifically needed, you agree that we might process this information it in accordance with our Privacy Policy for the purpose(s) for which you have given the information to us.
If you give us the personal information of a third party, whether an adult or a minor, to submit an application for an Electronic Travel Document on their behalf, you promise to us that you have informed the person about the reasons for processing their personal information and (ii) you have their consent to do so, unless the person is a minor and you are their parent or legal guardian. Visit our Privacy Policy for more details on how we handle personal data.
Step 2: Acknowledge the statement titled "Declaration of the applicant." Before proceeding with the payment, please ensure that you have thoroughly checked all the personal data and private information provided, and you have to agree to the present Terms and Conditions.
Step 3: Choose the payment option you like from those listed on our website and/or payment page, then enter your payment information.
By verifying the payment of the cost of:
You affirm your intent to purchase our exclusive services;
You declare that you are aware of and accept the charges associated with the Electronic Travel Document that you have chosen.
To learn more about this, please refer to the "Costs" section below.
Please keep in mind that once the payment of the all costs has been authorized and approved, the provision of the services will start. An email verifying the services you've ordered will be sent to you. The contract for the supply of services is now deemed finalized, and these Terms and Conditions are now binding on both the Company and you.
You can verify the price of the Electronic Travel Document that interests you on our website's payment page before providing your payment information.
The entire fee will be charged in one go. Said price will include both our private service fee for our Service and, if required, the document fee billed by the immigration authorities. VAT is included in all prices on this website.
Our private service fee may be adjusted from time to time based on our business strategy, goals, or requirements. The new service fees will take effect immediately, at the same time they are published on this website, with no previous notification to Users and/or Customers required. Nevertheless, the new service fee is not retroactive and will not apply to Customers who purchased our services prior to the change.
We regret to inform you that we are not liable for any foreign currency fees and/or surcharges levied by your bank or credit card Company and will not offer you any sort of compensation or refund in such cases.
To pay for our services, you can choose from a variety of payment options. Our website and the payment page both include the payment options we offer.
Never try to pay in any other way than what is listed on our website. If you do, we won't be responsible for any financial losses or further damages that might result from this action.
You recognize and confirm that the debit/credit card used to make the payment is yours and that you are the rightful owner, by confirming the payment costs. Because this situation is outside of our reasonable control, the Company will not accept any liability if you are not the card's rightful holder or legitimate owner. However, if necessary, the Company will work with the Customer, law enforcement, and/or judicial authorities to discover and/or look into any suspected fraudulent activity involving the debit or credit card that was used to pay for the Services.
Please take notice that:
Our services won't be provided if your debit or credit card has been blocked, denied, or expired because we won't be able to process the payment. Please contact your bank if you are having any financial issues.
The issuing bank may inspect and authorize the use of their credit cards. The Company will not supply the Services and we will not bear any liability for non-provision and/or delayed provision of our Services if the issuing bank does not authorize the intended payment.
Please be advised that Laviano Limited (the/our "Company") is the Merchant of Record.
The overall cost of our Service, as well as any relevant refund requests or payments made by the Customer, will be made and managed by our Company. Please refer to the "Refund Procedure" section for further details.
Our Company has taken all necessary precautions to guarantee the accuracy and security of correspondence and other interactions between Users, Customers, and this website in a fully secure way. In this regard, kindly take note that the credit card information is sent to the computer systems of our payment service provider directly through a secure link. Your complete credit card information is not accessible to us and is not stored by us.
Additionally, when the Customer requests it and request it to our Customer Service Department, we will an invoice for the charges made. The Customer gives the Company explicit permission to transmit the invoice in electronic form.
One of the Company's top priorities is ensuring Customer happiness. As a result, we give our Customers the chance to request a refund if they are dissatisfied with our services.
You must fill out and submit the contact form if you want to ask for a refund. Be sure to include a detailed explanation of why you want one.
Within 24 hours of receipt of the request, the refund request will be reviewed. Your case will be reviewed by our Customer Service Department, which will determine whether to approve or deny the requested refund based on the specifics of your situation. The Customer will always be updated on the status of his/her request.
When the Customer receives our email confirming successful payment for our Service, they have 120 days to request a refund. No refunds will be allowed beyond this window, with the exception of special circumstances that rely on the Customer's situation.
Remarks:
You must submit a separate form for each order of Electronic Travel Documents for which you wish to get a refund.
Customers will be eligible for a full refund if their Electronic Travel Document has not yet been submitted to the Government as of the date of the refund request.
Customers might be qualified for refund of our service fee when the application for an Electronic Travel Document has been approved by the Government. Except in some situations and depending on the circumstances of the Customer, the price charged by the Government for approved application is non-refundable.
According to our services Guarantee, Customers where the Government has declined the Electronic Travel Document application might be qualified for a full refund upon request this only in and in light of the specific situation of the Customer.
If a refund request is granted by the Customer Service Department:
The same payment method the Customer used to pay for our Services will be used to process the refund within 72 hours of receiving the request.
As soon as the refund has been processed, a confirmation email will be sent to the Customer.
The amount of the refund may not be received for up to ten (10) business days, depending on the Customer's payment organization.
You can reach us at help@usavisaglobal.com or on our phone +441485506871 if you require any additional information regarding our Refund Procedure.
In accordance with the exclusions outlined by the laws and regulations in effect, the Customer is not permitted to exercise the right of withdrawal because the Electronic Travel Document is clearly tailored and contains your personal information as an applicant.
Despite the aforementioned, if you haven't got your Electronic Travel Document at your contact email, you can cancel the provision of our Services.
The cancellation request must be submitted via our contact form to our Customer Service Department.
In compliance with our Refund Procedure, we will reimburse you for any fees paid when you acquired our Services if cancellation is possible and accepted.
Please be informed that if you do any of the following, the Company maintains the right to terminate the Services:
willingly offer false, inaccurate, incomplete, or fraudulent information or documentation;
disregards any of our directives relating to the Electronic Travel Document;
and/or neglect to answer to our inquiries, neglect to submit the Electronic Travel Document, neglect to provide, where necessary, the information and/or supporting documentation requested by the Government providing the document;
any provision of these Terms and Conditions is breached.
Additionally, the Company reserves the right to reject an application for an Electronic Travel Document if the applicant does not meet the criteria for eligibility set forth by the Government.
The fees paid for the provision of our Services will not be refunded to the applicant if the Company decides not to proceed with the submission of an Electronic Travel Document application for the reasons outlined just above.
By using the Company's services, the Customer agrees not to violate the Company's intellectual property rights with regard to the texts, images, and software on this website by copying, editing, or otherwise reproducing them. They also agree not to permit or assist third parties in violating those rights.
The Company is dedicated to safeguarding your privacy and personal data. When you use our Services, the Company will follow the guidelines in our Privacy Policy to safeguard your privacy. You consent, by using our Services, to the Company's use of such information in line with our Privacy Policy
We make sure that only authorized Company employees who require the information to perform their job can access and use data gathered from Customers.
Following the submission of your Electronic Travel Document application form, all privacy information that we are not strictly required by law or regulation to keep will be destroyed.
According to the "Regarding our Services " and "Purchasing our Services" sections, the Company will not be held liable for the following events that are out of our reasonable control, including but not limited to:
the outcome of the Government's decision about an Electronic Travel Document (approved or denial), as it is under the sole jurisdiction of the immigration authorities.
the refusal of an application for an Electronic Travel Document due to false, incorrect, incomplete, or inaccurate information given by the applicant; and, for the same reasons, the acquisition of an incorrect Electronic Travel Document.
if the immigration authorities initially approve and/or issue an application for an Electronic Travel Document, only for them to subsequently revoke it. Please be aware that the Immigration Authorities typically don't give their reasoning for their decisions.
delays in getting the Electronic Travel Document since the immigration authorities control their response time.
If the immigration authorities of the destination country refuse entry into the country to a holder of an Electronic Travel Document for any reason, either prior to departure or upon arrival at the destination, they will have the final decision-making authority to allow or deny entry of visitors to the country in accordance with their security protocols and/or laws and regulations.
If the Immigration Authorities of the destination country refuse entry into the country to a holder of an Electronic Travel Document because the holder information is not accurate and up-to-date, either before to travel to or at the destination.
When an Electronic Travel Document holder's personal information does not match that in their passport, airline staff may refuse to let them board.
The Company will also not be liable in the following circumstances:
The Customer lacks the legal capacity to enter into a contract and employ the Services in accordance with the laws and regulations of his or her country. He or she is also not an adult. It is solely the responsibility of their parents and/or legal guardians to exercise an adequate level of control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not appropriate or recommended for minors, or for preventing the sending of personal data by Users under the required legal age in accordance with their country's applicable laws and regulations.
Without first seeking the data subject's permission, the Company received personal information about an adult, including private information, in order to process the adult's application for an Electronic Travel Document. In such a scenario, the Company will inform the interested party how his or her personal data and/or private information have been gathered and, where appropriate, we will ask the person who gave the Company the personal data to confirm that he or she asked the data subject's consent and, where appropriate, to change this situation.
A person who is not the minor's parent or legal guardian has provided the Company with personal data and/or private information needed to submit the minor's Electronic Travel Document. However, the Company will begin to take the necessary steps to remedy the issue as soon as it detects and/or becomes aware of this scenario.
The total liability of the Company for any claims under these Terms and Conditions, including for any implied warranties, is, to the fullest extent permitted by law, limited to the amount you paid us for our Services.
Any loss or harm that is not reasonably anticipated the Company will not accept liability for.
However, the Company does not, disclaim responsibility for fatalities or serious injuries brought on by willful misconduct. Only to the degree that the law permits do the aforementioned exclusions and limits apply. The Company acknowledges that Customers may have legal rights as consumers in some countries, but none of those rights are impacted or surrendered by these Terms and Conditions.
The Company is permitted to interrupt the provision of the Services in a situation of force majeure without seeking court intervention or making restitution to the Customer.
Any situation that makes it unreasonable for the Customer to expect (further) performance of the Services is considered a force majeure, including, but not limited to, noncompliance on the part of the Company's suppliers. This includes, among other things, the failure of the Company's suppliers to meet their obligations, fire, Governmental actions, water nuisance, strike, work stoppages, exclusion, impeding weather conditions, the (temporary) unavailability of hardware, software, and/or internet or other telecommunication connections which are necessary for the execution of the Services, as well as any other circumstance over which the Company cannot exercise (decisive) control, all of which are outside the Company's control.
These Terms and Conditions shall be governed by and construed in accordance with the currently applicable law of Cyprus.
Dispute settlement
Binding Arbitration
Except for those Disputes that are expressly excluded herein, Disputes between the Parties that cannot be settled through informal dialogue will be finally and exclusively settled through binding arbitration.
Arbitration shall be used to settle any dispute, controversy, or claim arising out of or relating to this agreement, or its breach, termination, or invalidity. The Cyprus or the EU country in which you reside will serve as the arbitration's seat, and English will be the language of the proceedings. The substantive law of the Cyprus shall govern this Agreement.
You can visit the online platform for dispute settlement provided by the European Commission here: https://ec.europa.eu/consumers/odr/. We don't take part in alternative consumer dispute resolution processes because we would rather handle your requests in person. Please get in touch with us if you'd like to bring something to our attention.
Under no circumstances may any Party file a Dispute through the Website more than six (6) months after the cause of action first accrued. If any part of this clause is found to be invalid or unenforceable, neither Party will choose to arbitrate any disputes that fall under that portion; instead, those disputes will be resolved by a court with appropriate jurisdiction within the jurisdiction of the courts listed above, and the Parties consent to the personal jurisdiction of that court.
Restrictions
The Parties concur that any arbitration will only cover the particular disputes between the Parties. To the fullest extent permitted by law, there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other individuals, (a) no arbitration shall be joined with any other proceeding, (b) no right or authority for any dispute to be arbitrated on a class-action basis or to use class-action procedures.
Absences from Arbitration
The Parties acknowledge and agree that the following Disputes are not subject to the foregoing provisions regarding binding arbitration: (a) any Disputes pertaining to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; (b) any Dispute pertaining to, or arising from, any claim for injunctive relief; and (c) any Dispute seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of A court of competent jurisdiction within the courts listed for jurisdiction above will resolve any disputes falling within this provision if it is determined that any part of it is unlawful or unenforceable, and the Parties agree to submit to the personal jurisdiction of such court. If this provision is determined to be unlawful or unenforceable, neither Party will choose to arbitrate any disputes falling within that portion of this provision.
To make communication between you and our Company easier, we have a bilingual Customer Service Department that is open around-the-clock. You have several ways to get in touch with it, including our contact form, support email via help@usavisaglobal.com, and support phone on +441485506871.
In addition to resolving refund requests, our Customer Service Department is responsible of responding to all inquiries, comments, and/or complaints regarding the Services made available through this website.
Please be aware that
We carefully consider each individual inquiry and email, therefore we will get back to you as soon as we can, but in any event, before the deadline imposed by the relevant laws and regulations.
The Customer Service Department may seek personal information from you in order to confirm your status as one of our Customers before addressing your request for security reasons.