Effectiveness date: 24-09-2021
In the following, "the Company," "We," "Us," and similar terms will refer to Laviano Limited as being strongly devoted to regulatory compliance, as well as the privacy and security of personal data. As a result, the Users (hereinafter referred to individually as "the User," "the Customer," and collectively as "you," "your") of this website will find all the necessary information to better understand what we do with their personal data in the present Privacy Policy. Please be informed that, in this regard, if you confirm the payment for our professional services, you thereby automatically assume the status of a Customer and accept our Terms and Conditions.
According to new statutory or judicial requirements, as well as business needs, we may this Privacy Policy. Any revision or alteration to the current Privacy Policy shall take effect as of the day it is posted online. We therefore advise that you frequently review this Privacy Policy.
Please be aware that, in accordance with the applicable national laws and regulations of your country of birth and/or residence, you must be an adult with the legal capacity to enter into contracts in order to access and use our website.
In accordance with this Privacy Policy, "personal data" or “personal information” refers to any information that identifies you or that could be used to do so, including your contact information (such as your full name, date of birth, email address, and mailing address) and/or other details about your usage of our website or your IP address.
Your personal information will be controlled by our Company in the following situations, but not limited to: when you browse our website, submit an Electronic Travel Document application, get in touch with our Customer Service Department, etc.
This Privacy Policy is applicable to the personal information that we obtain from you as a User of our website and/or a Customer and that we collect, use, and process.
You might be redirected to other websites by clicking on certain icons or links on our website. Please be aware that since we do not manage these third-party websites, we cannot accept any liability for the data and content that is presented there, or for the proper delivery of the functions and/or services provided by these third parties. Their own Cookie and Privacy Policies apply to these third-party websites.
The following is a list of the personal information that we gather from and about you:
Direct interactions: Information gathered when you fill out forms on our website (such as the Electronic Travel Document application or the Contact form) or get in touch with our Customer Service Department by phone, chat, email, or other methods that are made available.
Automated technologies: We may use our own or third-party cookies to automatically gather information such as your IP address, the pages you visit on our website, or the length of time you spend there. To learn more about the cookies on our website, their functions, and other relevant information, see our Cookie Policy.
Payment information: We won't ask for your payment details until after you've submitted your Electronic Travel Document application and accepted our Terms and Conditions, at which point you'll be able to move on to the Electronic Travel Document application’s payment page. To authorize the transaction, the collected data will be transferred securely to our approved payment service providers. Under no circumstances do we view or have access to all of your credit or debit card's data. The consumer is responsible for not entering, providing, or sending any card information through any channels that are not approved by the business.
Please be aware that we will only ask for your personal information when it is absolutely necessary to achieve the purpose as listed below. As a result, if you give us more information than is specifically necessary, you agree to its processing for the reason or purposes you have send us the information.
In order to successfully submit his or her Electronic Travel Document application, maintain his or her information, and/or send a support request, the User must supply accurate, current, and complete personal data and/or private information. We shall not be held accountable for events that are out of our reasonable control, such as receiving inaccurate, lacking, and/or dishonest information from the User.
If you give us the personal information of a third party, whether it be a juvenile or an adult, you guarantee that you have notified that person of the Company's plans to use their information and that you have received their express consent to share it with us.
If you give us a minor's personal information, you represent to us that you are the child's parent or legal guardian.
Please also take note of the following:
When an adult's personal information and/or private information are provided to the Company in order for the adult to submit an application for an Electronic Travel Document, the Company will notify the data subject of the manner in which his or her personal information and/or private information were obtained. Additionally, if necessary, we will ask the person who gave the Company the personal data to check if they asked for the data subject's consent and, if not, to change this situation. In any case, the data subject will always have the option to object to the Company's use of his or her personal information. If this happens, we won't be able to provide our professional services, and the submission of the Electronic Travel Document application will be revoked.
If the Company learns that a minor's personal information or private data has been given to another person who is not his or her parent or legal guardian in order for the minor to submit a Travel Authorization form, the Company will immediately take the necessary action to correct the situation, which may include canceling the submission of the minor's application.
The following purposes is for what we are processing your personal information:
To offer our professional support service in submitting your request for an Electronic Travel Document application. It implies that we will check to see that your application was accurately completed and, if necessary, that you provided the necessary documentation and that it complies with the Government’s standards. However, it is your obligation to ensure that all required information and paperwork has been provided;
You will hear directly from the Government regarding the progress of your travel authorization form;
To adequately respond to your requests for information, complaints, or questions regarding us or our professional services, as well as to satisfy your requests for a refund or cancellation;
The verification of your payment information (fraud control), accountancy, and invoicing responsibilities; for administrative objectives connected to the processing and maintenance of our professional services;
To adhere to our legal duties and/or to the demands of the relevant judicial, police, or law enforcement agencies;
By examining your online behavior, we can enhance your experience on our website, as well as our services and customer support;
To do routine checks for any unauthorized, fraudulent, or unlawful activity on or through our website.
We only handle your personal information when we have a valid reason to. The reason we gather and process your personal data will determine the legal basis. The following will often constitute the legal foundation:
In order to fulfill our agreement with you, we must, among other things, verify the accuracy of your Travel Authorization form before submitting it to the Government and reply to any information requests you may have sent to our Customer Service Department.
The permission you granted us to use your personal information for the specified reasons after informing us of them at the time we collected your data (i.e. to receive the requested information by writing to our Customer Service Department).
In order to uphold our legal duties and/or to fulfill the demands of the appropriate administrative, judicial, police, or other governing bodies.
Our legitimate interests include (i) verifying credit/debit cards and other payment methods, (ii) responding to potential service-related complaints, (iii) improving user experience while using this website and running it efficiently, (iv) improving the caliber of our professional services, and (v) keeping an eye out for fraudulent activity to protect the security and integrity of our website.
Your personal information will be processed by us for the time required to accomplish the purposes for which it was acquired, after which it will be maintained and properly securely blocked for the time required by law. For instance, it will be kept for as long as necessary to meet our legal obligations and/or respond to potential claims relating to the professional support services we have provided, to wrap up the investigation of a fraud or other illegal activity discovered, to retain the information from the Cookies assuming you do not revoke its consent, etc. Your personal information will be safely erased from our information systems once the required retention time has passed.
Please be aware that any personal information acquired purely for the purpose of providing professional support service in submitting your Electronic Travel Document application will be erased as soon as practical possible, but no later than 72 hours after the application has been filed.
Furthermore, keep in mind that you always have the right to revoke any consent you may have given us to use your personal information for a particular purpose. Following receipt of your withdrawal request, we will destroy your personal information.
The following situations will result in the processing and/or sharing, of your personal information:
To the Government of the country you will be visiting, as this is the body with the authority to accept or reject applications for Electronic Travel Document.
to your bank entity, credit/debit card companies when you have started a dispute of the charges paid, as well as to our payment service providers to handle the payment of the costs associated with the Electronic Travel Document application process and to carry out fraud controls.
To our technology service providers who supply us with tools or technological support or who host our information systems.
To fulfill our legal duties and when judicial, administrative, or law enforcement authorities demand it in line with the rules and laws that are relevant.
In the event that a claim is made about the provided professional services, to safeguard our legitimate interests.
The aforementioned third parties may have headquarters outside of the European Economic Area, so there will be an international transfer of the personal data. In this regard, we hereby inform you that we only transfer personal data to recipients located in countries that provide a level of personal data protection that is comparable to that provided by European countries' laws and regulations, or, failing that, we will apply the appropriate safeguards required by the then-applicable law and regulations on the protection of personal data, in order to ensure the privacy and security of your personal data and the respect for your individual rights.
Your personal information is safely maintained in our information systems, and we have put in place the necessary organizational and technical safeguards to guarantee its confidentiality, integrity, and protection from unauthorized or unlawful processing, accidental loss, destruction, or damage.
Additionally, we have taken reasonable steps to ensure that all of our employees, suppliers, and partners who have access to your personal information have received the necessary training and/or information regarding their responsibilities regarding the processing of personal information of our Users and/or Customers to which they have access for the aforementioned purposes.
Although we will try our best to ensure the protection of your personal data transmitted through our website and/or that you may provide us with through other channels, like email or phone, please keep in mind that you should also take precautions to keep your personal data safe, for example, you must not enter or confirm bank details through phony messages and/or websites.
You have the right to obtain, correct, remove or limit processing, as well as the right to object , these rights can be enforced by you by contacting us either through emailed at privacy@usavisaglobal.com or by phone at +441485506871.
Your web browser's "privacy settings" can be changed at any moment to enable tracking cookies. Additionally, you can use "Do Not Track" applications which you may download and install on your browser which will let you select which Cookies you want to allow.
Your data protection right request will be addressed within one (1) month, but occasionally, depending on the complexity and/or volume of your requests, this time frame may be extended by two (2) additional months. In this situation, we will let you know about the extension and the reasons it was delayed.
You have the right to file a complaint with the relevant Supervisory Authority if you deem it necessary, such as if you believe your data protection rights have not been sufficiently met.
Please don't hesitate to contact us if you have any questions or concerns about this Privacy Policy or how your personal data is being used privacy@usavisaglobal.com.